Terms and Conditions - Gardening Services Coney Hall

Welcome to Gardening Services Coney Hall. By engaging our services, you agree to abide by the following terms and conditions. These terms outline the rights and responsibilities of both the service provider and the client to ensure a clear and professional relationship.

1. Services Provided

Gardening Services Coney Hall offers a comprehensive range of gardening solutions tailored to meet the unique needs of our clients. Our services include:

Lawn Maintenance: Regular mowing, edging, fertilizing, and aeration to keep your lawn healthy and vibrant.
Landscape Design: Custom garden designs that reflect your personal style and enhance the beauty of your property.
Planting Services: Selection and installation of appropriate plants, shrubs, and trees suited to your garden's conditions.
Garden Maintenance: Weeding, pruning, mulching, and general upkeep to maintain the aesthetic appeal of your garden.
Seasonal Clean-Ups: Comprehensive cleaning of gardens to prepare for different seasons, ensuring a neat and orderly appearance year-round.
Hardscaping: Installation of patios, walkways, fences, and other structural elements to complement your garden's design.
Irrigation Systems: Design and installation of efficient watering systems to ensure optimal plant health.

2. Booking and Scheduling

To schedule our services, clients must adhere to the following procedures:

Provide accurate and complete personal and property information during the booking process.
Confirm service dates and times at least 48 hours in advance to ensure availability.
Ensure that access to the property is available during the scheduled service period.
Notify us immediately of any changes or specific instructions related to the service.

Cancellation Policy

We understand that circumstances may arise that require the cancellation of scheduled services. Our cancellation policy is as follows:

Clients may cancel a scheduled service up to 24 hours before the appointment without incurring any fees.
Cancellations made less than 24 hours in advance may be subject to a cancellation fee, which will be communicated at the time of booking.
In the event of a cancellation, we will make reasonable efforts to reschedule the service at a mutually convenient time.

3. Payment Terms

Our payment terms ensure a transparent and straightforward process for both parties:

Invoicing: All services are invoiced upon completion. The invoice will include a detailed breakdown of the services provided and the corresponding costs.
Payment Methods: We accept payments via cash, credit card, and bank transfer to accommodate our clients' preferences.
Payment Due Date: Payment is due within 14 days of the invoice date unless otherwise agreed upon in writing.
Late Payments: Payments not received by the due date may incur interest charges as per applicable laws. Persistent late payments may result in the suspension of services until the account is settled.
Deposits: For large or specialized projects, a deposit may be required at the time of booking to secure the service date.

Pricing and Estimates

We strive to provide accurate pricing and transparent estimates for all our services:

Free Estimates: Clients can request a free estimate to understand the potential costs involved in their gardening projects.
Scope of Work: Estimates are based on the information provided by the client and the initial assessment of the property.
Adjustments: Should the scope of work change due to unforeseen circumstances or client requests, the estimate may be adjusted accordingly with prior client approval.
Final Pricing: The final price will be confirmed before the commencement of any additional work beyond the original agreement.

4. Client Responsibilities

To ensure the smooth delivery of our services, clients are expected to fulfill the following responsibilities:

Property Access: Ensure that access to the property is available during the scheduled service times, including any necessary keys or security codes.
Hazard Awareness: Inform us of any known hazards, such as uneven ground, delicate plants, or areas requiring special attention.
Pet Safety: Secure pets to prevent any interference with the gardening activities and to ensure their safety during service times.
Utility Information: Provide information about utility locations, such as water sources or electrical outlets, if relevant to the services being provided.
Communication: Maintain open and timely communication with our team regarding any changes or specific requirements related to the services.

5. Warranties and Liabilities

While we are committed to delivering high-quality gardening services, it is important to understand the extent of our warranties and liabilities:

Service Quality: We guarantee that our services will be performed with reasonable skill and care. However, specific results, such as plant growth and landscape aesthetics, cannot be absolutely guaranteed due to factors beyond our control.
Material Guarantees: Any materials or plants provided by us come with their own manufacturer warranties, where applicable. It is the client's responsibility to adhere to recommended care instructions to maintain these warranties.
Liability Limitations: Gardening Services Coney Hall is not liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid for the services rendered.
Force Majeure: We are not responsible for delays or failures to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather conditions, or public health emergencies.

Damages and Claims

In the unlikely event that damage occurs during the provision of our services, the following procedures will apply:

Immediate Reporting: Clients must report any damages within 7 days of service completion to allow for timely resolution.
Assessment: Upon receiving a damage report, we will assess the situation to determine the cause and extent of the damage.
Resolution: If the damage is found to be a result of our negligence, we will take appropriate measures to rectify the situation, which may include repairing or replacing affected items at no additional cost to the client.
Dispute Resolution: Any disputes regarding damages will be handled in accordance with the governing laws and through amicable negotiation whenever possible.

6. Privacy Policy

Protecting your privacy is of utmost importance to Gardening Services Coney Hall. Our privacy policy outlines how we collect, use, and safeguard your personal information:

Information Collection: We collect personal information such as your name, contact details, and property information to facilitate our services.
Use of Information: Your information is used solely for service delivery, billing, and communication purposes. We do not sell or share your information with third parties except when required by law.
Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Data Retention: Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
Your Rights: You have the right to access, correct, or request the deletion of your personal information. Requests can be made through our designated contact channels.

7. Termination of Services

Gardening Services Coney Hall reserves the right to terminate services under certain conditions to maintain the integrity and safety of our operations:

Non-Payment: Failure to adhere to payment terms may result in the suspension or termination of services until outstanding payments are settled.
Policy Violations: Any breach of our terms and conditions, including disrespectful behavior or obstruction of our staff, can lead to service termination.
Unsafe Conditions: If the property presents unsafe conditions that pose a risk to our staff or equipment, we may cease services until the issues are resolved.
Legal Requirements: We will comply with all applicable laws and regulations, which may necessitate service termination in certain circumstances.

Effect of Termination

Upon termination of services:

Any outstanding payments for services rendered up to the termination date become immediately due.
Scheduled future services will be canceled, and any prepaid amounts for such services will be refunded, excluding any non-refundable deposits as specified in the booking agreement.
We may retain records of previous services for future reference, subject to our data retention policies.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Gardening Services Coney Hall operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that region.

9. Changes to Terms and Conditions

Gardening Services Coney Hall reserves the right to update or modify these terms and conditions at any time. Clients will be notified of significant changes through appropriate communication channels, such as email or written notice. Continued use of our services after any changes constitutes acceptance of the new terms.

Acceptance of Terms

By utilizing Gardening Services Coney Hall, clients acknowledge that they have read, understood, and agree to be bound by these terms and conditions. It is the client's responsibility to review the terms periodically to stay informed of any updates or changes.